Refund Policy

1. Digital products

Keys are delivered electronically right after payment, so a normal right of withdrawal does not apply to them. We still refund in the cases below.

2. You get a refund if

• The product does not work on your system and our support team cannot solve it.
• The key we delivered is invalid or does not work.
• The product was out of stock after your payment was confirmed.
• A technical error prevented delivery.

3. Not refundable

• Keys that were activated and work properly.
• Purchases made by mistake after the key was shown.
• Account bans or restrictions that result from using the software. Using game software may break the game’s rules and the risk is the user’s.

4. How to ask

Contact support on Discord, or by e-mail, with your order number and a description of the problem. We try to replace the key first. Requests are usually reviewed within 24 to 48 hours.

5. How we refund

Refunds are sent in cryptocurrency to a wallet address you give us, for the USD value of the order.